Privacy Policy

Last updated: 12-01-2025

1. Introduction

VELA K Products Ltd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable British Columbia privacy laws.

2. Information We Collect

2.1 Personal Information You Provide:

  • Contact details: name, email, phone number, address

  • Account credentials: username, password

  • Billing information: payment method, billing address

  • Course data: enrollment details, progress, quiz results

2.2 Information Automatically Collected:

  • Device/browser information (IP address, device type, operating system)

  • Usage data (pages visited, time on site, clicks) via cookies and analytics tools

  • Referral/source information (how you found our site)

3. How We Use Your Information

We process your personal information to:

  • Deliver and manage our courses, programs, and related services

  • Communicate course updates, reminders, and support messages

  • Bill and collect payment for programs and subscriptions

  • Improve and personalize our website, content, and offerings

  • Comply with legal and regulatory obligations

4. Sharing and Disclosure

We may share your information with:

  • Service Providers: Payment processors (Stripe), hosting (LearnDash Cloud), email platform (HighLevel CRM)

  • Legal Authorities: When required by law or to protect our legal rights

  • Business Transfers: In the event of a sale, merger, or acquisition of VELA K Products Ltd.

5. Cookies & Tracking

We use cookies, web beacons, and similar technologies to collect usage data. You can disable cookies in your browser settings, but this may limit site functionality.

6. Your Rights

Under PIPEDA and BC privacy legislation, you have the right to:

  • Access and correct your personal data

  • Withdraw consent or request deletion of your personal information (subject to legal retention requirements)

  • Lodge a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada

7. Data Retention & Security

We retain personal data only as long as necessary for the purposes outlined, or as required by law. We implement administrative, technical, and physical safeguards to protect your information.

8. International Transfers

If we transfer your data outside Canada (e.g., hosted on U.S. servers), we ensure it remains protected under comparable privacy safeguards.

9. Changes to This Policy

We may update this Privacy Policy at any time. The “Last updated” date at the top will reflect material changes. We encourage you to review it periodically.

10. Contact Us

If you have any questions or concerns, please contact:
Privacy Officer
VELA K Products Ltd.
Email: in**@***********ts.com
Address: Coquitlam, BC V3J 0K4, Canada

 

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✅ PRIVACY POLICY

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Privacy Policy for Vela K Products Ltd.
Effective Date: [12-01-2025]

Vela K Products Ltd. (“Company”, “we”, “our”, “us”) is committed to protecting your personal information and complying with all applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, GDPR in the EU, and relevant U.S. privacy regulations.

By accessing our website, services, training programs, or submitting information through our forms, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect:

Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (processed securely via 3rd-party processors)

  • Application responses

  • Business information

  • Social profiles

  • User-generated content (messages, form submissions, etc.)

Automatically Collected Data

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking pixels

  • Time on page, pages visited

  • Referral sources

  • User behavior analytics

Information From Third Parties

  • Meta/Instagram/Google tracking pixels

  • Payment providers

  • CRM systems

  • Email/SMS marketing platforms

2. How We Use Your Information

We use your information to:

  • Provide and deliver our services

  • Evaluate coaching applications

  • Respond to questions or customer service requests

  • Process payments and subscriptions

  • Improve website functionality and user experience

  • Marketing, retargeting, and promotional communications

  • Compliance with laws and regulations

  • Prevent fraud and unauthorized access

We DO NOT sell your personal information.

3. Legal Basis for Processing (GDPR Compliance)

We process personal data under the following lawful bases:

  • Consent (you voluntarily provide data)

  • Contract performance (to deliver purchased services)

  • Legitimate interest (marketing, improving services)

  • Legal obligation (tax, regulatory compliance)

You may withdraw consent at any time.

4. How We Share Your Information

We may share data with:

  • CRM platforms (GoHighLevel, HubSpot, etc.)

  • Email/SMS providers (Klaviyo, Mailchimp, Twilio, etc.)

  • Payment processors (Stripe, PayPal)

  • Analytics tools (Google Analytics, Facebook Pixel)

  • Contractors, assistants, or employees

  • Legal or regulatory authorities (if required)

We NEVER sell or rent your information.

5. Data Retention

We retain personal data only as long as reasonably necessary to:

  • Provide services

  • Fulfill legal obligations

  • Resolve disputes

You may request deletion at any time.

6. Cookies and Tracking Technologies

We use:

  • Meta Pixel

  • Google Analytics

  • TikTok Pixel

  • YouTube tracking

  • Session cookies

  • Targeting cookies

  • Performance cookies

You may disable cookies in your browser settings.

For full cookie policy, see below.

7. Your Rights (Canada, U.S., GDPR)

You have the right to:

  • Access your personal data

  • Request corrections

  • Request deletion

  • Request a copy of your data

  • Withdraw consent

  • Opt-out of SMS/email marketing

  • File a complaint with the Office of the Privacy Commissioner of Canada

8. Data Security

We use industry-standard safeguards:

  • Encryption

  • Secure servers

  • Access controls

  • Payment processor compliance (PCI-DSS)

However, no method is 100% secure. Use at your own risk.

9. International Transfers

Your data may be transferred to the U.S.
By using our services, you consent to this transfer.

 

10. Contact Us

Vela K Products Ltd.
Email: in**@***********ts.com
Address: 708 Lea Avenue, Coquitlam BC, V3J 0K4, Canada